Three Visit The Woodlands team members recently received their Certified Tourism Ambassador (CTA) designation. This designation is an industry-recognized certification that strategically aligns communities to strengthen tourism and deliver quality experiences to visitors.
Amber George, Communications Coordinator; Julie Quinn, Servicing Specialist; and Mary Murphy, Public Relations Coordinator, attended the CTA program together in Galveston, where they learned about tourism’s local and state-wide economic impact, key advice for delivering excellent visitor experiences, and best practices for assisting visitors with planning their trip.
Mary Murphy, Public Relations Coordinator; Julie Quinn, Servicing Specialist; and Amber George, Communications Coordinator, wearing their CTA pins.
The objective of the CTA program is to increase regional tourism by inspiring front-line hospitality employees and volunteers to turn every encounter into a positive experience. The program focuses on quality customer service and important skills that are helpful when interacting with visitors.
"I am so proud to congratulate three new Certified Tourism Ambassadors (CTA) from the Sales and Marketing departments of Visit The Woodlands. This certification enhances the knowledge base of our professional staff as they bring cutting edge techniques and new ideas to Visit The Woodlands. With this new certification, they are going to elevate visitor experiences in The Woodlands.", said Elizabeth Eddins, Executive Director of Visit The Woodlands.
Visit The Woodlands now has five team members with CTA certifications, including Josie Lewis, Director of Sales; and Ashley Fenner, Senior Sales Specialist. Learn more about the Visit The Woodlands team here.
