Congratulations to the entire Howard Hughes Hospitality team at Embassy Suites at The Woodlands Hughes Landing. For the second year in a row, the team has received prestigious 2019 Embassy Suites by Hilton Brand Awards. From a field of 252 Embassy Suites Worldwide, The Woodlands team received multiple accolades including: 2019 Conrad Achievement Award, 2019 General Manager of the Year and 2019 Director of Sales of The Year.
2019 Conrad Achievement Award
Embassy Suites by Hilton The Woodlands Hughes Landing. The winning hotel must rank in the top 10 on a Balanced Scorecard in all areas, and receive a perfect Quality Assurance report for all of 2019
2019 General Manager of the Year
Kevin Viteri, Embassy Suites by Hilton The Woodlands Hughes Landing. This GM candidate is ranked on a series of internal performance measures including: Overall Experience, Overall Quality Assurance, RevPAR growth YOY, Problem Resolution, Problem Avoidance, Welcomed as a Hilton Honors Member, and Awareness Guarantee. Only GM candidates with a hotel ranked in the top 5% of brand based Balanced Scorecard data, and perfect Quality Assurance for 2019 are eligible.
2019 Director of Sales of The Year
Theresa Gramlich, Embassy Suites by Hilton The Woodlands Hughes Landing. The DOS candidate is ranked on a series of internal performance measures including: Overall Experience, Overall Quality Assurance, RevPAR growth YOY, Participation in Americas Week of Sales and Global Week of Sales: Total Leads, Lead Response – Meeting Broker; Leads Submitted for IAM Sales. Only DOS candidates with a hotel ranked in the top 5% of brand based Balanced Scorecard data, and perfect Quality Assurance for 2019 are eligible.
Awards were announced and presented by Alan Roberts, Global Head, Embassy Suites by Hilton on February 6th at the Brand Award Ceremony in Anaheim, CA.
